b. Read the model formal email...
It's a complaint about a meal in a restaurant. The xact problems were slow service, the fact that they wer asked to leave just after they had been brought the dessert, and the cost of the dishes the waiter recommended, which were not on the menu.
c. Discuss which phrases...
- b (more formal and avoid using contractions)
- a (avoid emotional language)
- a (more formal verb)
- b (formal fixed phrase)
- b (more formal adjective, more precise, less vague)
- a (formal phrase)
- a (use of passive is less confrontational)
- b (passive is les personal and confrontational)
- a (more formal verb)
- a (less agressive and demanding)
- I am writing to complain...
- ... according to our online reservation...
- ... the waiter not only wrote us the bill, but also asked us to hurry...
- I feel strongly that if customers are given a table...
- I look forward to hearing your views on this matter.
PLANNING WHAT TO WRITE
The hotel that Hanna had booked was turning into a B & B, so there were noisy builders, a cold breakfast as the kitchen wasn't open, no room service or evening meal, and the manager wasn't available.
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